Shipping policy

Shipping Policy

Heaven 417 is based in Springfield, Missouri. We sell saunas, cold plunges and recovery equipment and ship them nationwide. These are large, heavy products, so here is what to expect from checkout to delivery.

Where We Ship We primarily serve the continental United States. If you are in Alaska, Hawaii or Canada, ask us before you order.

How Your Order Ships Larger saunas and ice baths ship by freight, usually on a pallet or in a crate, and may need a scheduled delivery appointment. Smaller accessories ship by UPS, FedEx or USPS.

Processing and Delivery Times Most orders ship within a few business days. Standard freight in the continental U.S. typically takes 5 to 14 business days in transit. Some models are made to order or have their own lead times, for example a production period before shipping. Timing varies by model, so check the product page for the lead time on the item you are buying. If you have a deadline, text us before you order and we will tell you what to expect.

Shipping Cost Free shipping is available on select models, as noted on the product page. For all other items, shipping is calculated at checkout based on your location and the size and weight of the unit. You will see the cost before you pay.

Delivery Details Curbside delivery: Freight is delivered curbside by default. Liftgate: Liftgate service is available for a $250 fee. Let us know before your order ships if you need it. Scheduling: The carrier will call to arrange a delivery window if you provide a phone number at checkout. Moving the unit into place: We do not offer placement or in-home delivery. Plan to have help on hand to move heavy items from the truck to their final spot. Before your delivery, measure gates, doors and paths to the install spot. Some products list clearance requirements on their product page.

Inspect at Delivery Whenever the carrier allows, inspect the packaging and the unit before you sign. If you see damage, write it on the delivery receipt or bill of lading before signing, and take clear photos of the pallet, packaging and unit. Report damage, a wrong item or a missing piece to us no later than 7 days after delivery so we can open a carrier claim and work toward a resolution. Our Refund Policy has the full details.

Tracking You will receive tracking information once your order ships.

Questions Text: 417-849-1660 Email: contact@heaven417.com Web: heaven417.com We are here to help before and after your order ships.